Deutsch Customer-Login Order Translation



In the following, we would like to explain how we manage personal data within the context of our Internet platform,

At the end of the document, we identify all third party privacy-related tools in use on our website.

Responsible parties

24translate Germany GmbH & Co. KG
Straßenbahnring 19 a, 20251 Hamburg
District court Hamburg, HRA 121048

General partner:
24translate Holding GmbH
District court Hamburg, HRB 73465

Managing directors: Mark-Christian Wolf, Arthur Wetzel


Data protection officer

Nil Mutlu 
Straßenbahnring 15, 20251 Hamburg

When do we process personal data?

We process personal data from our customers in the following cases:

a. Creating a customer account — the data you specify will be processed;

b. Ordering a translation — the data stored in the customer account for the entry and execution of the order concerned will be processed;

c. Translation of a document — if the document to be translated contains personal data, that data will be processed for the translation;

d. Use of the website contact form — the data you specify will be processed;

e. Website visits — we store session 'cookies' on your web browser.

Purpose of data processing

We use personal data that you have actively provided only for the purpose agreed upon and only to the extent required.

a. Data that you provide us in connection with the creation of a customer account will be processed only for this purpose, and for the execution and settlement of a translation order. The legal basis for processing data is Art. 6 (1) b) GDPR, which enters into effect from 25 May 2018.

b. When you order a translation from us, we process the personal data stored in your customer account to the extent necessary for the execution of the order. The legal basis for processing data is Art. 6 (1) b) GDPR, which enters into effect from 25 May 2018. Insofar as documents using personal data for which statutory storage requirements exist must be produced when fulfilling a translation contract (e.g. invoices), the legal basis for processing is additionally Article 6 (1) c) GDPR.

c. Insofar as s document that is to be translated contains personal data, this data will be processed solely for its translation. The legal basis for processing data is Art. 6 (1) b) GDPR, which enters into effect from 25 May 2018.

d. Data that you provide to us in connection with a contact query will only be used to process the request. The legal basis for processing data is Art. 6 (1) b) GDPR, which enters into effect from 25 May 2018.

e. Cookies that are stored in your browser for the duration of your visit to our website are used for the technical implementation of the website functions you request, such as registering an account and/or placing a translation order. The legal basis for processing data is Art. 6 (1) b) GDPR, which enters into effect from 25 May 2018.

Categories of recipients of personal data

When placing a translation order, external translators whom we commission to prepare the translation are the recipients of personal data. 24technology GmbH, Straßenbahnring 15, 20251 Hamburg is likewise a recipient.

Duration for which personal data is stored

a. The personal data stored in a customer account is stored as long as the customer account is active.

b. Accounting documents issued using the data provided to date will be stored until expiration of statutory retention periods.

c. Translations are stored until the agreed upon warranty period of a given translation order has expired, unless a longer storage period has been agreed with the customer. In the case of individual agreement of a determined period, storage will take place accordingly.

d. Personal data transmitted to us in connection with a contact query via our website will only be stored for the duration of the request's processing.

e. Cookies are stored in your browser as 'session' cookies, so that your browser automatically deletes them after leaving our website. In this case, the duration of storage depends on the technical features of the browser you are using.

Right to information, rectification, erasure, restriction

Date subjects are entitled to information regarding the personal data concerned and to its rectification, erasure or restriction of processing. Furthermore, they have a right to object to processing.

Right to data portability

Data subjects are entitled to the right to data portability.

Right of appeal to supervisory authorities

You have a right to appeal to supervisory authorities.

Supplying personal data

There is no legal obligation for you to provide personal data. If you would like to open a customer account, you must provide the information required for this purpose. If you do not do so, your application will not be processed. It is not possible to place a translation order on our website without opening a customer account.

There is no contractual obligation to provide us with personal data within the context of a document that is to be translated. You are fully entitled to anonymise any personal data in the document or otherwise remove any relation to persons.

Automated decision making, including profiling

24translate does not engage in automated decision making that includes profiling using personal data.

Google Analytics

This website uses Google Analytics, a Web analytics service of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA ('Google '). Google Analytics uses 'cookies', text files that are stored on your computer and that permit an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators and to provide other services related to website activity and Internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by adjusting your browser settings accordingly; however, please be aware that in this case you may not be able to use the full functionality of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

You can object at any time to the future collection and use of your IP address by Google Analytics. For more information, see

Please note that Google Analytics is used on this website in such a way that ensures the anonymous collection of IP addresses. Furthermore, we have a contract with Google in accordance with § 11 FDPA, which ensures compliance with these requirements.